Frequently Asked Questions

OEM (Original Equipment Manufacturer) products or software are generally full-version software and will not function as an upgrade. An OEM product is always licensed for one computer, is not transferable, and does not come with technical support from the manufacturer.

Retail Software products are the same products you would purchase at local software stores. They are packaged for retail sale and usually include the retail box, CDs, a manual, the paper license agreement, and an Activation key. Similar to OEM software, a Retail Product is licensed for use on one computer only.

Yes. We encourage and force all of our customers to register their email address with their specific Microsoft Product Key during the Microsoft online activation. This ensures verification and tracking of their authentic software. By doing this you can be confident the Microsoft product you have purchased is 100% legitimate.

All our software products are 100% legitimate and authentic. They are all covered by our company’s hassle-free money-back guarantee.

Here at ANDOCAHO, we rely on fast and efficient digital delivery service. This means no waiting for a physical product to be delivered, you can download your new software immediately. You have the option to backup your software after purchase to the device of your preference (ex. USB drive, disc, external hard drive).

We do not create any Product Keys, we simply store the keys provided to us and then automatically allocate them to a customer when an order has been processed. When you collect a code from ANDOCAHO, e-system simply grabs a key from our stock, assigns it to your order, and displays it to you. ANDOCAHO itself does not generate the codes, our staff upload the codes taken from retail boxes to the our e-system.

As we work closely with our suppliers and purchase large volumes we are able to obtain the lowest prices possible.

We have established great partnership with several licensed software retailers, distributors, computer and electronic manufacturers around the globe. These companies have huge software inventories in stock for a period of time that needs to be disposed of immediately. Majority of software licenses are purchased in large volumes and acquired through inventory and clearance sale giving us huge discounts and savings. We then pass on the savings to you and keep our costs low as possible – because for every dollar we save is a dollar you save.

Download links are contained within the email containing the license from sales@andocaho.com

Typically we include installation instructions with any online/downloadable software license. If you are experiencing some trouble with a software product you purchased from us, you can ask in online chat (24/7) or email.

OEM and Retail software licenses will allow activation on one machine only.

OEM and Retail Product software licenses are designed to install and activate on one computer only, unless otherwise specified.

We have a professional team on standby that would be able to help assist you with any problems that might occur. Refunds are issued via our Refund Policy, but we are confident that our management and support services are able to remedy any situation to get you satisfied.

Yes, you see final price, all taxes are included.

Yes, you can download your invoice for all your orders from your account dashboard.